FAQ
Frequently asked questions
Find Quick Answers
SHIPPING
Where do you ship from?
Do you offer free delivery?
When will my order be shipped?
How long will it take to receive my order?
What is your return policy?
Beijewelry is headquartered in Chongqing, China.
We personally handle every stage of your order—from AI photo editing and engraving to packaging and customer support—ensuring full control and responsibility from start to finish.
Beijewelry offers free economy shipping on all US orders. Economy shipping takes 7 - 10 days to be delivered, after your order is processed.
The Beijewelry team offers a fast processing time for all orders. All custom pieces will be shipped within 48 hours of your order. Each product page offers you details about how long it will take that item to be processed. Feel free to reach out to our customer care team for more information at info@beijewelry.com.
Orders are typically processed within 1-2 business days. Delivery times depend on your location and the shipping method chosen, but standard shipping usually takes 3-7 business days.
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, provided the item is in its original condition and packaging.
RETURNS
Can I return an item?
Are your headphones compatible with all devices?
How do I pair my Bluetooth headphones with my device?
Can I use your headphones for sports or workouts?
We stand behind a 100% money back guarantee program. We offer a risk free retail environment, so rest assured, buy with confidence and you can always return it for a full refund. All refunds will be refunded to the original payment used to place order.
Our headphones are compatible with most devices that have a standard 3.5mm headphone jack or Bluetooth capability. Please check the product specifications for more details.
To pair your Bluetooth headphones, turn on the Bluetooth function on your device, then turn on the headphones and put them in pairing mode. Select the headphones from the list of available devices on your device’s Bluetooth settings.
Yes, we offer specific models designed for sports and workouts that are sweat-resistant and have a secure fit. Please check our product descriptions for more details.
ORDERS
I've received a different item to what I ordered.
Can cancel my order after it has been placed?
How can I check the status of my order?
Do you offer gift wrapping?
My Package is missing. Can you help?
In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted.
- Your order number
- The name of the item you didn't receive
- A photo and the name of the item you have received (if the wrong item)
All claims for orders received incorrectly due to receiving the wrong item must be made within 14 days of the delivery date.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been processed, we may not be able to make changes.
You can check the status of your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
Please contact us if you have not received your delivered order or it has been lost in transit by the carrier and we would be happy to assist.
PAYMENT
What payment methods do you accept?
Can cancel my order after it has been placed?
How can I check the status of my order?
Do you offer gift wrapping?
We accept all major credit cards, Visa, MasterCard, American Express, Discover cards, Apple Pay, Google Pay, PayPal and Stripe. Your card will be charged once your order has been shipped.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been processed, we may not be able to make changes.
You can check the status of your order by logging into your account on our website or by using the tracking number provided in your shipping confirmation email.
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout.
Don't find the answer?
We’re here to help you!