Returns & Exchanges

Each order purchased directly from Beijewelry comes with a 100% satisfaction guarantee. If you don’t love the Beijewelry custom products you ordered, we’ll take care of you.

ORDER ERROR

If beijewelry sends a customized product different from the one ordered, the customer may request an exchange or return.

DAMAGED OR DEFECTIVE PRODUCT

If customized product received is damaged or defective, the customer may request a refund, exchange, or return.

ORDER CANCELLATION

For customized products, cancellations are only accepted within 24 hours after the order is placed. 

If cancellation is requested within 24 hours but the design review has already been completed, cancellation is still possible within this 24-hour period but a $10 fee will be deducted from the refund.

RETURN AND EXCHANGE PROCESS

Customers who wish to request a refund, exchange, or return must contact Beijewelry by email or phone, providing the order number and reason for the request. Beijewelry will evaluate each request and inform the customer if it has been accepted, reserving the right to decline any request.

If the request is accepted, the refund will be processed within 14 days after confirmation. Refunds will be made using the same payment method used by the customer at purchase.

EXCEPTIONS

Refund, exchange, or return requests will not be accepted for:

Products damaged by the customer.

Products purchased during promotions or sales.

Made-to-order or personalized products (except for cancellations as described above within 24 hours, unless the order has already been produced).

POLICY UPDATES

Beijewelry may update this Refund, Exchange, and Return Policy periodically. The latest version will always be available on Beijewelry’s online store.

This policy is governed by USA and European laws.