Returns & Exchanges
RETURNS & EXCHANGES
We want you to feel confident ordering personalized jewelry from BEI Jewelry. If something isn’t right with your order, please contact us and we’ll do our best to help.
RETURN & EXCHANGE WINDOW
If you’re not satisfied with your order, please contact us within 10 days of delivery to request a return or exchange.
Because our jewelry is personalized, all return and exchange requests must be reviewed and approved before an item is sent back.
INCORRECT, DAMAGED OR DEFECTIVE ITEMS
If your order arrives incorrect, damaged, or defective, please contact us within 7 days of delivery.
Please email hello@beijewelry.com with:
- Your order number
- A brief description of the issue
- Clear photos of the item
Once we’ve reviewed the issue, we’ll help arrange an appropriate replacement, exchange, or refund.
ORDER CANCELLATIONS & CHANGES
If you need to cancel or change your order, please contact us as soon as possible.
Personalized orders may only be cancelled or modified before production has begun. Once your order has entered production, we may no longer be able to make changes or cancel it.
RETURN CONDITIONS
To be eligible for an approved return or exchange, the item must be returned in its original condition and, where possible, with its original packaging.
We cannot accept returns or exchanges for:
- Items that have been worn, altered, or damaged after delivery
- Items damaged through misuse or improper care
- Items returned without prior approval
- Gift cards, if applicable
REFUNDS
Once an approved return is received and inspected, we’ll notify you by email.
Approved refunds will be issued to your original payment method within 3-5 business days. Please note that your bank or card issuer may require additional time for the refund to appear on your account.
RETURN SHIPPING
For approved returns that are not related to an incorrect, damaged, or defective item, return shipping costs are the responsibility of the customer.
If your item is incorrect, damaged, or defective due to our error, please contact our Care Team before returning it. We’ll review the issue and help arrange the appropriate solution at no additional cost to you.
EXCHANGES
If you would like to exchange an approved item, please contact our Care Team first. Availability may vary depending on the requested personalization, finish, chain style, or other product options.
NEED HELP?
If you have any questions about a return, exchange, refund, or order issue, please contact our Care Team at hello@beijewelry.com. We’ll be happy to help.