Privacy Policy

PRIVACY POLICY

BEI Jewelry respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, make a purchase, contact us, or otherwise interact with our Services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, as well as certain information automatically when you use our website.

Information you provide may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and payment information
  • Personalization details, such as names, dates, messages, birthstone selections, chain selections, and other customization information
  • Customer service communications
  • Reviews, feedback, or other content you choose to submit

Payment information is generally processed securely by our payment service providers. BEI Jewelry does not directly store complete payment card numbers where those transactions are handled by third-party payment processors.

Information collected automatically may include:

  • IP address
  • Browser and device information
  • Operating system
  • Approximate location
  • Pages viewed and links clicked
  • Shopping activity and interactions with our website
  • Cookie and similar technology identifiers
  • Referral source and advertising interaction information

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

  • Processing, personalizing, and fulfilling your orders
  • Creating customized jewelry based on the information you submit
  • Processing payments and preventing fraudulent transactions
  • Providing order confirmations, shipping updates, and tracking information
  • Communicating with you about your order or customer service requests
  • Processing returns, exchanges, refunds, warranty requests, or other order issues
  • Operating, maintaining, and improving our website and Services
  • Understanding how customers use our website
  • Personalizing your shopping experience
  • Sending marketing communications where permitted by law and based on your preferences
  • Measuring and improving advertising and marketing performance
  • Detecting fraud, abuse, security incidents, or other harmful activity
  • Complying with applicable legal, tax, accounting, and regulatory obligations

3. PERSONALIZATION INFORMATION

Because many BEI Jewelry products are personalized, we collect the customization information you provide when placing an order.

This information may include names, words, dates, messages, birthstone selections, chain options, message card text, back engraving details, and other product customization choices.

We use this information solely as reasonably necessary to produce, fulfill, support, and maintain records relating to your personalized order.

Please do not submit sensitive personal information in engraving text, message cards, or other personalization fields unless it is necessary for your order and you are comfortable providing it.

4. SHOPIFY

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to operate our store, process orders, and provide Services to you.

Shopify may collect and process personal information about you in connection with your interaction with our store, including information necessary to provide checkout, payments, fraud prevention, analytics, personalization, and other platform services.

You can learn more about how Shopify handles personal information by reviewing Shopify’s Consumer Privacy Policy.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember your preferences, understand website usage, improve performance, provide analytics, and support advertising and marketing.

Some cookies are necessary for our website to function properly. Other cookies may be used for analytics, personalization, or advertising, depending on your location and consent choices.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You may be able to manage your cookie preferences using the cookie preference tools provided on our website or through your browser settings.

6. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers and business partners where reasonably necessary to operate our business and provide Services to you.

This may include:

  • Shopify and related e-commerce service providers
  • Payment processors
  • Shipping, logistics, and fulfillment providers
  • Order tracking providers
  • Email and marketing platforms
  • Analytics providers
  • Advertising and social media platforms
  • Customer support tools
  • Fraud prevention and security providers
  • Professional advisers such as accountants, legal advisers, or consultants where necessary

These parties may process personal information on our behalf or for purposes described in their own privacy policies.

We may also disclose personal information where required to comply with applicable law, legal process, government request, protect our rights or safety, investigate fraud or security issues, or in connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.

7. ADVERTISING AND DATA SHARING

Depending on your location, certain uses or disclosures of personal information for targeted advertising or cross-context behavioral advertising may be considered “sale,” “sharing,” or targeted advertising under applicable privacy laws.

Where required, we provide mechanisms that allow eligible users to opt out of certain data sharing or targeted advertising activities.

If available in your region, you may use our Your Privacy Choices page or other privacy preference tools provided on our website to exercise these choices.

We may also recognize certain browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and supported by our systems.

8. MARKETING COMMUNICATIONS

If you sign up for our emails or otherwise consent to receive marketing communications, we may send you information about products, promotions, offers, updates, and other BEI Jewelry news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send you non-promotional messages relating to your orders, transactions, account, or customer service requests.

9. INTERNATIONAL DATA TRANSFERS

BEI Jewelry may use service providers located in different countries and regions. As a result, personal information may be processed or stored outside the country where you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing Services, maintaining business and transaction records, complying with legal or tax requirements, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

12. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable
  • Appeal certain decisions regarding your privacy request where applicable

These rights are subject to applicable law and may be limited in certain circumstances.

To submit a privacy request, please contact us at hello@beijewelry.com.

We may need to verify your identity before processing certain requests.

13. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the state, these may include rights to access, delete, correct, or obtain a copy of personal information, and to opt out of certain uses of personal information for targeted advertising, sale, or sharing.

Eligible users may exercise applicable opt-out rights through our Your Privacy Choices page or by contacting us at hello@beijewelry.com.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. EEA, UNITED KINGDOM AND SWITZERLAND

If you are located in the European Economic Area, United Kingdom, or Switzerland, our processing of personal information may rely on one or more lawful bases, including:

  • Performance of a contract, such as processing and fulfilling your order
  • Compliance with legal obligations
  • Our legitimate interests, where those interests are not overridden by your rights and freedoms
  • Your consent, where required

You may have rights under applicable data protection laws, including rights of access, correction, deletion, restriction, portability, objection, and withdrawal of consent.

You may also have the right to lodge a complaint with your local data protection authority.

15. CHILDREN’S PRIVACY

Our website and Services are not intended for children who are below the minimum age required to consent to the processing of personal information in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review and take appropriate action.

16. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms, applications, or services.

We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review the privacy policies of third-party websites or services before providing personal information to them.

17. USER-GENERATED CONTENT

If you submit a review, photo, testimonial, social media content, or other material to BEI Jewelry, that content may be visible to other users depending on where and how you submit it.

Please avoid including personal information in publicly visible content that you do not want others to see.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, technology, legal requirements, or other operational reasons.

When we make changes, we will update the policy on this page. Where required by law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

19. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact our Care Team at:

BEI Jewelry
Email: hello@beijewelry.com