Shipping
ORDER PROCESSING TIME
All custom jewelry will be shipped within 3 business days of your order. Free tracked shipping on orders $49, Worldwide: Orders $200+ automatically upgraded to free DHL Express.
DELIVERY TIME
- United States: 5-8 business days.
- Europe (including the UK): 5-7 business days.
- Australia: 7-12 business days.
- South America: 15-25 business days.
- Asia: 2-5 business days.
Please note that delivery times may vary due to factors beyond our control, such as strikes, adverse weather conditions, or customs delays, Thanks for your understanding.
TRACKING ORDER
All our customers are provided with a tracking code, allowing them to monitor the delivery progress in real-time. This tracking code will be sent to the email provided at the time of purchase.
TAXES AND CUSTOMS DUTIES
Taxes and customs duties are covered for orders shipping to the USA and the EU. UK orders include VAT. All other international orders do not include taxes and customs duties.
LOST OR STOLEN PACKAGES
We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next three business days.
After 3 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
THINGS YOU NEED TO KNOW...
You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse.
Unfortunately, we're unable to deliver to Military Addresses in EU countries.
In the unlikely event that you don't receive your order after the stated delivery timeframe, or your order is damaged when it arrives, please contact us within 7 days of delivery.
SHIPPING EXCLUSION LIST
We currently do not ship to the following places:
Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, India, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.
MORE QUESTIONS?
For any questions or issues related to shipping, please contact promptly our customer support.